Personalised Gifts – Frequently Asked Questions
How do I add my personalisation?
When ordering, simply enter your personalisation text in the personalisation field on the product page. For our Handwriting Heart Key Ring, you'll upload a photo or scan of your handwritten message — take a clear, well-lit, close-up picture and upload it via the link on the product page, or email it to hello@alwaysanoccasion.co.uk.
Are there character or word limits?
Limits vary by product:
- Compass Personalised With Timber Box: Up to 60 characters engraved around the compass, plus up to 4 characters engraved on the brass plate on the box lid.
- Handwriting Heart Key Ring: We recommend a maximum of 8 words. More words can be engraved, but the text will appear smaller.
What characters and fonts are used?
The Compass is engraved in a modern font. The Handwriting Heart Key Ring is engraved directly from your own handwriting, so any lettering or drawing you provide will be reproduced as closely as possible.
Will I receive a proof before engraving?
We do not currently confirm a proofing step before engraving begins. Please double-check your personalisation text carefully before placing your order, as we are unable to make changes once production has started.
How long does production take, and when will my order be dispatched?
- Compass Personalised With Timber Box: Engraved and dispatched within 1-2 business days.
- Handwriting Heart Key Ring: Engraved and dispatched within 1–2 business days.
All personalisation is carried out here in the UK.
What if there is an error in my personalisation?
Please review your personalisation carefully before submitting your order, as engraved items are made to order and changes cannot be made once production has begun. If you believe an error was made on our part, please contact us as soon as possible at hello@alwaysanoccasion.co.uk and we will do our best to help.
Have another question?
We're happy to help! Get in touch at hello@alwaysanoccasion.co.uk.